Refund Policy
Last updated: February 2026
Return Period
We accept returns within 14 days of purchase. Items must be in original condition with all tags attached and packaging intact.
How to Return Items
To initiate a return, please contact us with your order number. Our customer service team will provide you with return instructions and a prepaid shipping label where applicable.
Refund Processing
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exclusions
The following items are not eligible for return:
- Items purchased at a final sale or clearance price
- Items showing signs of wear or damage
- Items without original tags or packaging
- Custom or personalized items
Exchanges
We're happy to exchange items for a different size or color within the same return period. Contact our customer service team for exchange requests.
Contact Us
For refund or return inquiries, please contact:
Sonya Stores
Phone: 0723 274 619
Email: info@sonyastores.com
This refund policy was last updated in February 2026 and is subject to change.